This Privacy Policy explains how Ipoh Adventures handles personal data in connection with its website, booking enquiries, and guided culinary and market tour services in Malaysia.
Subject to legal limits, individuals may ask to access, correct, or delete certain personal data, or object to some processing. Requests may be declined where retention is required for legal, accounting, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for enough information to verify the request and to locate the relevant records.
Booking, payment, and service records are retained for the period needed to manage the tour, handle follow-up matters, meet accounting or legal requirements, and resolve disputes. When data is no longer needed, we delete it or anonymise it where practical.
When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change is material, we may provide additional notice through a reasonable channel.
We may collect identification and contact details, booking and group information, dietary preferences or restrictions, language preference, meeting-point details, payment-related information, and communications sent to us. We may also collect technical data such as device, browser, and usage information when the site is accessed.
We receive data from consultation requests, booking communications, payment steps, and check-in arrangements. We also obtain information from website interactions, records of correspondence, and operational notes created to confirm route, venue, and tasting arrangements.
We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
We use standard browser cookies and similar technologies for site operation, basic analytics, and preference handling. Where the browser allows, users may block or delete cookies, and some features may not function as intended if essential cookies are disabled.
We use personal data to respond to enquiries, assess booking requests, confirm dates and group details, record dietary information, coordinate route and tasting arrangements, process payments, manage meeting-point check-in, provide the guided experience, handle customer support, maintain business records, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and similar operational functions. Where a venue, vendor, or other third party must confirm a booking or tasting arrangement, we may share only the information needed for that purpose.
We may disclose personal data where required to comply with law, court orders, tax or accounting duties, or other valid legal processes. We may also share information to establish, exercise, or defend legal claims.
